We accept the following methods of payment: Master Card, Visa, Discover, personal checks, cashier's checks, bank treasurer's checks, money orders, and cash. All returned checks are subject to $25 fee. We will offer a full refund to a customer if the merchandise ordered was discontinued. An order can be cancelled at any time with a full refund in check or a charge back to a credit card before we call a customer for delivery confirmation. If a customer cancels after we call for delivery confirmation or the item is in transit to a customer's location, the customer will be charged a 20 percent re-stocking fee (which is based upon the total price) and our shipping cost. We also reserve the right to cancel any order at any time, with a full refund.
Local customers are required to deposit 75 percent of the total price or to pay in full.
Please allow three to four months for special orders. All special orders require a 50 percent deposit.
Only cash or a money order will be accepted on the same day of delivery or pick-up.
A 20 percent re-stocking fee will apply if a customer cancels an order because the furniture cannot be delivered due to its size or if the customer decides that he/she does not like the color. (See the ˇ§Colorsˇ¨ section for further information.) The customer is responsible for measuring and making sure that the purchase will fit through doorways, stairways, into elevators, etc. If the merchandise does not fit, the customer may select smaller merchandise or may receive a merchandise certificate to which new delivery charges will be applied. Alternatively, the customer may request a refund. However, we will deduct a re-stocking fee, which will be 20 percent of the original price, as well as shipping charges.
We will replace any damaged merchandise that is currently in stock and will do so in a timely manner. If the merchandise is out of stock, we will confirm the date and time of next delivery.
After we call for delivery confirmation, customers will have two weeks to schedule furniture delivery. If the customer fails to schedule a delivery within two weeks of our initial call for delivery confirmation, we will return the furniture to the warehouse and charge the customer a 20 percent re-stocking fee. In the event a customer requests that we hold their furniture beyond the two-week time frame and we approve such request, the 20 percent re-stocking fee will not be applied.
Prices are subject to change without notice. We undertake no responsibility to honor a price error on our website.
Payment must be made in full before delivery or pick-up.
We offer a six-month no-interest layaway plan. An initial 10 percent deposit is required.
There are no refunds on a layaway item under any circumstances.
Your merchandise price will be locked in for six months. If the price increases after six months, customers are required to pay the increased price.
Any “floor sample” may be placed on a one (1) month layaway plan. In the event, a customer is not able to purchase the item within one (1) month, we reserve the right to sell the item to another customer without any notification.
If the layaway of an item is not completed after six (6) months and if the merchandise was discontinued, all the payments will be considered as a store credit.
We offer nationwide delivery to 48 states (Hawaii and Alaska excluded).
Please email us your zip code, phone number, and products you are interested in for exact shipping quote.
Please aware that not all items on our website are available for order. Please check stock status with us before you put in an order.
Any person who is receiving merchandise must inspect all items for damage at the time of the delivery. If any damage is found on the purchased items after our official store representative has left your premises, the store will not be responsible for the damage in any way.
By signing the invoice/layaway slip, which will be presented to the customer at the time of delivery or pick-up, a customer is confirming that no damage was found and that the customer is completely satisfied with the purchase, as well as with our customer service.
Delivery charges are based upon delivery weight and destination. All furniture will be delivered insured by a specialized delivery company.
The delivery crew will bring your furniture into your home, uncrate it and place it where you want it, perform basic set-up, and help you dispose of the packaging materials, but the crew will not take the packaging materials with them. Our delivery crew cannot perform any work involving structural changes or alterations to your apartment/house (e.g., drilling walls, hanging shelves, mirrors, etc.) It is your responsibility to make all necessary adjustments prior or after the installation or assembly. Our delivery crew cannot remove existing furniture or handle any electronic components (e.g., televisions, computers, stereos, etc.).
The customer is responsible for notifying us in advance of any special delivery conditions and for ensuring that the merchandise will fit through doorways, stairways, corridors, elevators, etc. If delivery to a designated area is not reasonably possible, delivery will be made to an accessible area, as determined by delivery personnel.
Unusual deliveries (e.g., deliveries above the third floor without access to an elevator, etc.) may result in an additional charge at our discretion.
If the merchandise is damaged, the customer should note the damage on the delivery slip and call to inform us of the damage while the delivery company is still on the premises.
While we take care to avoid damaging any property when delivering furniture, which is generally heavy, we are not responsible for any accidental property damage that may occur.
Drivers cannot deliver furniture if someone 18-years-old or older is not present at the time of delivery.
You will be assessed a re-delivery charge in the event that no responsible person (i.e., someone 18-years-old or older) is present to accept a scheduled delivery or if a delivery is cancelled or refused by the customer.
We do not take any packaging or boxes left after delivery is completed (packing that furniture is packed into). Our delivery teams will, however, help you organize it and throw it in the dumpster, etc.
Returns or exchanges are accepted only for non-special order items within two (2) days of a customer accepting delivery. All items must be in resalable condition in original packaging or they must be in original condition (not used and not installed, with all original packaging material included). We will not accept returns of damaged/scratched items. In the event a customer qualifies for free (discounted) shipping, delivery, or set-up, the actual cost of shipping/delivery/set-up charges will be deducted from your refund. Customers are responsible for paying shipping charges when returning or exchanging an item.
Mattresses are not returnable once the protected plastic is opened or removed.
There are absolutely no returns or refunds for “special order” or “floor sample” items. Customers are advised to fully inspect all merchandise before making a deposit.
Finishes, color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products, all colors other than black and white are bound to have variations in every production line. Color representations on computer terminals and screens can be different based upon settings and various display technologies. The customer agrees that he/she cannot dispute the finish, color or texture or any other physical attribute of an item after taking delivery. We do not accept any returns or exchanges based upon subjective issues such as color, finish, texture or graining.
We offer a manufacturer’s warranty for one (1) month on the main frame and stitches of leather sofas. We also offer a 10-year warranty (supplies are limited) for leather sofas through Ultra Shield. You will get a free refill on leather protector and conditioner for ten (10) years. You can register your warranty at Ultra Shield’s website
at your convenience. To provide you with better service, we are in the process of obtaining other warranties for our dining room and bedroom furniture.
Through GE Consumer Financing, we provide a monthly payment plan and no interest for twelve (12) months for purchases of more than $2,000. GE Consumer Financing is one of the world's largest finance companies.
Getting approved takes just a few minutes and you can start shopping right away!
Special coupons and discounts may not apply should you choose to do financing with us.No Credit Check Financing
This finance is based on your income. The financing company will withdraw your payment through your checking account weekly or biweekly. To apply, click the link below.
No Credit Check Financing